UK Delivery

When you spend over £10, delivery is FREE to standard UK addresses (includes Scottish Highlands).

Express delivery orders must be received before 2pm for same day dispatch. Orders for ski's requiring mounting must be received by 12pm with all mounting information for same day dispatch.

Deliveries & the Coronavirus (COVID-19)

We are currently operating mostly as normal and are continuing to monitor the situation as it changes daily.

Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the corona-virus COVID-19. From experience with other corona-viruses, we know that these types of viruses don’t survive long on objects, such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water.

To protect yourself - Don't sign for your parcel, just give your full name to the driver. Wash your hands after opening the parcel as a precaution.

To protect others from you - If you are self isolating ask the driver to leave the parcel outside your door and collect it after the driver leaves.

For updates and service status from our delivery service providers click the links here: Royal Mail  DHL

Returns

30 Day Returns

If for any reason you are not completely satisfied with your purchase you can return it to us within 30 days of receiving your order. Please follow these procedures to ensure a prompt refund, replacement, or credit. If you require an exchange item urgently we would suggest you place a new order and then return the unwanted item for a refund.

1. Download a PDF Returns Form.
2. Contact us at info@funkyyeti.co.uk to obtain a Returns Authorisation number. 
3. Using a good carton/packaging, return your item/s via insured post or other parcel carrier of your choice. (Note: products must be unused with all original packaging and tags on.)
4. Keep a record of your shipment until you have received a credit, refund, or replacement.

• Items that have been customised such as skis with bindings mounted cannot be returned unless they are faulty.
• ALL items must be returned in their original un-used condition, including the original packaging, manufacturer's containers, documentation, warranty cards, manuals and all accessories.
• We strongly suggest sending returns insured for the full value and with a tracking number for your protection and to insure a full and prompt refund.
• Unless the item is faulty or if the incorrect item was sent, the customer is responsible for return postage.
• Refund's returns or exchanges will be processed once the items have been received and inspected. Any replacement items will be dispatched ASAP after processing your return. 
• If applicable a refund / credit will be issued after we have received, inspected and processed your return, which can take up to 5 business days. You will receive a confirmation email when your return has been processed. Credit Card refunds can take up to 72 hours to appear on your statement.
• Orders made through a Zip account will be refunded to your Zip Account.