Toko Base Repair Candles

UK Delivery

Standard UK Delivery - 3-5 Working Days - £3.95

We usually team up with Yodel for the ride, but, if you're living in an out-of-the-way spot in Scotland or ordering something big, we might call in other delivery heroes.

When you spend over £50, delivery is FREE to standard UK addresses (includes Scottish Highlands).

Please note, Funky Yeti t-shirts and hoodies are printed to order and dispatched seperately with Royal Mail. Delivery price is calculated seperately on orders under £50.

*Working days are Monday - Friday excluding bank holidays. Scottish Highlands and Islands may take up to 2 working days longer for delivery than mainland UK.

European Delivery

We have delivery set up for the following countries;
Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Isle Of Man, Netherlands, Poland, Portugal, Spain, Switzerland. If your country is not listed above please contact us for a quote.

Price is calculated by weight and size. Delivery usually takes 5 - 7 working days*.

*Working days are Monday - Friday excluding public holidays. Orders received after 2pm Friday will be dispatched on the next working day.

International Buyers – Please Note:

• We are currently not registered for UK VAT. The price shown is the price you pay and there is no tax applied that can be claimed back at customs.
• Your countries customs import duties, taxes, and charges are not included in the item price or shipping cost. Customs fees are normally charged by the shipping company or collected when you pick the item up. These fees are not additional shipping charges and are the buyer's responsibility.
• Please check with your country's customs office to determine what these additional costs will be prior to buying.
• We won't under-value items or mark the item as a gift on customs forms. Doing that is against UK and international laws. For customs purposes, all items will be marked with the price paid.

International Deliveries

Worldwide Delivery

We are able to deliver the rest of our items to most other countries around the world. Please contact us for a quote.

*Working days are Monday - Friday excluding public holidays. Orders received after 2pm Friday will be dispatched on the next working day.

International Buyers – Please Note:

• We are currently not registered for UK VAT. The price shown is the price you pay and there is no tax applied that can be claimed back at customs.
• Your countries customs import duties, taxes, and charges are not included in the item price or shipping cost. Customs fees are normally charged by the shipping company or collected when you pick the item up. These fees are not additional shipping charges and are the buyer's responsibility.
• Please check with your country's customs office to determine what these additional costs will be prior to buying.
• We won't under-value items or mark the item as a gift on customs forms. Doing that is against UK and international laws. For customs purposes, all items will be marked with the price paid.

Returns

30 Day Returns

If for any reason you are not completely satisfied with your purchase you can return it to us within 30 days of receiving your order. Please follow these procedures to ensure a prompt refund, replacement, or credit. If you require an exchange item urgently we would suggest you place a new order and then return the unwanted item for a refund.

1. Download a PDF Returns Form.
2. Contact us at info@funkyyeti.co.uk to obtain a Returns Authorisation number. 
3. Using a good carton/packaging, return your item/s via insured post or other parcel carrier of your choice. (Note: products must be unused with all original packaging and tags on.)
4. Keep a record of your shipment until you have received a credit, refund, or replacement.

 

• Items that have been customised such as skis with bindings mounted cannot be returned unless they are faulty.
• ALL items must be returned in their original un-used condition, including the original packaging, manufacturer's containers, documentation, warranty cards, manuals and all accessories.
• We strongly suggest sending returns insured for the full value and with a tracking number for your protection and to insure a full and prompt refund.
• Unless the item is faulty or if the incorrect item was sent, the customer is responsible for return postage.
• Refund's returns or exchanges will be processed once the items have been received and inspected. Any replacement items will be dispatched ASAP after processing your return. 
• If applicable a refund / credit will be issued after we have received, inspected and processed your return, which can take up to 5 business days. You will receive a confirmation email when your return has been processed. Credit Card refunds can take up to 72 hours to appear on your statement.
• Orders made through a ClearPay account will be refunded to your ClearPay Account.

Christmas Returns

Buying a gift? Not sure if they will like it? No worries, orders placed between 14th Nov '23 and 20th Dec '23 can be returned until 20th Jan '24.

You can request a gift reciept in the basket and add a custom message to be added to the reciept.